Free Shipping for UK, orders are shipped via Royal Mail or Business Post. Please allow up to 5-7 days to receive your item when selecting Free Shipping. In-stock items usually ship same day if order is placed before 1:00 pm GMT during business days (Monday-Friday). In stock orders placed after 1:00 p.m. GMT will usually ship next business day. Please note that some items may take up to 5 business days to ship. During holidays, due to the high demand, in stock items may take 1-3 business days to ship. Very rarely, due to the high rate of inventory turnover and changes to the product lines of various manufacturers, some items may become backordered or unavailable. We will notify you ASAP if such situation should occur with your order. Once shipped, Free Shipping orders usually arrive within 2-5 business days. Royal Mail items usually arrive within 1-3 Business days from the time that the item was shipped. Business Post is usually next business day, Business Post items will only apply to BULK order and heavy items. International items, once shipped, can take upto 7-10 business days to arrive
FREE SHIPPING APPLIES TO UK MAINLAND. Carriage charges apply for European and International items.
We accept payment by all major debit and credit cards, secured by SagePay. You can pay online, or over the phone. (Please ensure you have your card number to hand before calling local rate - 01604 672507) We can only ship to the registered card holder address if paying over the phone.
Please note for online payments - If you provide us with a shipping address that is different from billing address we may ask you for an additional proof of identity. We reserve the right to cancel any order that appears to be suspicious or fraudulent to counteract fraud.
In the case of an exchange, we will apply the original purchase amount (not including shipping and handling charges) toward your new purchase of equal or greater value. To exchange your item for a different item, you will need to contact us to advise of your decision and then forward the item back to us. (We cannot refund return postage costs and would advise items be sent back via a recorded method to avoid non-receipt of goods.) Upon receipt of the returned goods we shall inspect for any damage. Once the goods are confirmed to be in original state we shall contact you to discuss yout exchange.
Refund, Returns and Cancellation Policies: If you are not 100% satisfied with your purchase, you can return the item(s) in new and unused condition with all papers, labels/tags, cases and all original packaging in their original condition within 10 days for a refund or exchange. Shipping and handling fees are not subject to a refund. In case of an exchange, we will apply the original purchase amount less shipping and handling toward your new purchase. Please note that new and unused condition means that there are no marks on the item or any wear on the tags (such as the hologram or shipping tags) or the case. We sell only brand new items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.
The return Address is GM Suppliers, 5 Chartergate, Clayfield Close, Moulton Park, Northampton, NN3 6QF, United Kingdom.
Please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged in transit by the freight company. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the unit becomes your property.
Again, please take the time to inspect the delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately at sales@gmoutdoors.co.uk with ATTN: DAMAGED ITEM in the subject line. Concealed damage is almost impossible to prove if no notation was made at the time of delivery. However, if you discover internal (non-visible) damage please contact us within three (3) business days for instructions. We will work with you and the carrier to resolve the issue to the best of our ability.
BY PURCHASING FROM OUR ONLINE STORE YOU CONFIRM THAT YOU AGREE TO THE ABOVE TERMS.
- GM Outdoors Team
